Is registration required on your site?
No, but if you register on our service, you will be able to participate in the cumulative discount program and referral program.
How to make an exchange on the BitOcean24 website?
You need to sеlect the exchange direction and fill out an exchange application. Click the ‘Exchange’ button and follow the instructions that you will see in the exchange application confirmation window. If you have any questions during the exchange process, please contact the operator via online support chat.
Do you have an Affiliate Program?
Yes, we have a clear and transparent Affiliate Program where you can receive a percentage of our profits for exchanges made by your referrals. In your personal account, you can track the transactions of your referrals online. You can find out more detailed information after registering in your Personal Account.
What bonuses are there for regular customers?
Any registered user, making an exchange, automatically participates in the formation of his cumulative discount. After reaching any of the stages of our loyalty program, you receive a coefficient that is applied to the formation of a more favorable exchange rate for you with each subsequent exchange. In other words, you get a discount on any exchange in any direction. You can find out more detailed information after registering in your Personal Account.
I provided incorrect details and the funds did not arrive. What should I do?
Unfortunately, we will not be able to return your funds. The only thing we can do is provide the details of where the funds went. Be careful when entering data!
Is it possible to exchange more than the amount indicated in the reserve?
Yes, this is possible. To do this, during business hours you need to contact the operator via online support chat and discuss the details of the exchange. We will endeavor to provide our reserves with the necessary funds for your operation. You can also leave a request on the website to track the reserve, and when we have the amount you need, you will receive a notification by email.
Can I refuse an exchange if I have already paid for the application?
If you have already paid for the application, then you cannot refuse the exchange. You can do the reverse exchange operation, but in this case all commissions are covered by the client.
